Knowledgebase
How do I cancel my service?
Posted by Phillip Baker on 08 July 2011 02:25 AM
There are two different procedures for cancellation depending on if you are under contract or not.

If you are not under contract, your cancellation notice must reach us 7 days prior to your next renewal payment being taken; for example, if you are billed on the 20th every month for a monthly service, your cancellation request should reach us no later than the 13th. These should be sent by email to accounts@lchost.co.uk.

If you are under contract, you will need to consult your contract for the specifics - if you are still within a minimum term you are unable to cancel your service (and it's associated costs) unless one of the contract break clauses applies (eg: force majeure) - although you may request that your service is disconnected/deactivated prematurely if it would cause operational issues to leave it active, this would not waive your legal obligation to pay for the remainder of your minimum term as agreed.
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